TERMS AND CONDITIONS

BOOKINGS

All bookings via our online system should be treated as provisional until you receive a confirmation email. This forms a contract between you and Saltbox Escapes. You must read and accept these terms and conditions as a condition of the booking.
A deposit of 25% of the holiday price is payable at the time of booking. Full payment must be made four weeks prior to your arrival. Payment is by Mastercard, Visa or bank transfer.
Bookings made less than 4 weeks before your arrival date must be accompanied by the full payment.
If the balance is not received by the due date then your booking will be treated as a cancellation.
Bookings cannot be accepted from persons under eighteen years of age.

CANCELLATIONS

In the event of cancellations, the following policy will apply:
More than 8 weeks (56 days) before the arrival date – we will refund your deposit in full.
In the event that you need to cancel the booking less than 8 weeks before, we will always try to re-let the dates. If we are successful, we will refund any money you have paid, less an administrative fee of £25. If we are unable re-let the dates, the conditions below will apply:
Less than 8 weeks but up to 4 weeks before the arrival date, we reserve the right to retain your full deposit.
Less than 4 weeks before the arrival date, we reserve the right to retain your full payment.
We strongly suggest that you take out holiday insurance to cover the event of cancellation.
Your booking will not be cancelled by us unless exceptional circumstances occur that are beyond our control such as flood, fire damage, serious illness or other extreme external events. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your booking. Our liability for cancellation will be limited to payments made to us.

OCCUPANCY

Coach House

This property has one upstairs bedroom containing a king-size double and a single bed. There is also room for a travel cot or a small extra folding bed suitable for a child, by prior arrangement. The toilet/shower room is downstairs.
We would normally expect the property to be used by two adults, or a family with one or two younger children.
The stairs open directly onto the bedroom; a stairgate at the top is available if you have toddlers.

General

You may not re-let or sublet the accommodation, even free of charge, or use the accommodation for business purposes or entertainment event purposes without our express prior written consent.
No-one may stay in the accommodation other than those in the original booking party without our express consent.
We reserve the right to immediately terminate the booking at any time without notice and without refund in the event of a breach of these conditions.

ARRIVAL & DEPARTURE

Coach House

Arrival is from 4pm and you will find a keysafe beside the front door, containing the front door key. The combination will be notified to you before your arrival. All other required keys are inside the property.
Please let us know your approximate planned arrival time, especially if late.
Car parking is available on site, close to the Coach House.
Departure is by 1030am unless otherwise agreed. Please lock the door and leave the key inside the keysafe.
There is a folder in the living room which gives house information, instructions on equipment use, and suggestions for the local area.

General

If the main gates are closed, please open them, drive in, and close them again behind you (for safety of children and dogs). All parking is strictly at your own risk and the owners accept no liability for any damage caused to vehicles or loss of any contents.

DOGS

We love dogs and aim to make Saltbox Escapes as dog-friendly as possible. However as a condition of booking please follow these simple rules:
You may bring up to two dogs with you if you let us know at time of booking.
Keep your dogs off the beds and use the dog blankets supplied to protect furniture from dirt and damage.
Please clear up after your dogs and put used poo bags into the grey bins by the back door of the main house.
Dogs can be showered using the hose in the courtyard; please use the doggy towels provided. Do not wash them in the Coach House bathroom or shower rooms or use guest towels to dry them.
Our neighbours' sheep graze in adjacent fields, and although the garden is fenced it cannot be guaranteed as secure for dogs. So please do not leave your dog unattended in the accommodation or the garden and keep it under control at all times.
We have two friendly dogs of our own who are used to sharing the space with other dogs. But if this is likely to be a problem for your dog, we politely suggest that you would be better to book elsewhere.
If damage is caused by your dogs, we may bill you for the cost of additional cleaning, repairs, or replacement.

YOUR OBLIGATIONS

You are responsible for leaving the accommodation in good order and in a clean condition. The convention for holiday accommodation is that guests are expected to leave the property in a similar state to which they find it.
We reserve the right to make an additional charge to cover cleaning costs if you leave the property in an unacceptable condition
At the end of your stay, please strip the top sheets, duvet cover and pillowcases from any beds used and place them in the laundry bag provided, along with used towels, tea towels and dishcloths.
Please let us know if anything has been broken; we expect normal wear and tear and will not usually charge for replacement. Guests will be charged for any items that are removed or lost from the accommodation.
We provide recycling bins for all recyclable waste and ask that you please use these as much as possible. The information folder advises you of what is recyclable locally.
There is no smoking or vaping inside the Coach House. If you smoke outside please dispose of cigarette butts responsibly.
Please do not play loud music outside unless by prior arrangement, and keep outside noise to a minimum after 11pm. If you do not comply with this - and after one warning - we will have to ask you to leave. No refunds will be given.

WOODBURNER, FIREPITS & BBQS

We provide a generous basket of dried, split logs and kindling for normal use of the wood burning stove in the Coach House and the firepits. We cannot usually supply charcoal.
Additional firewood is usually available - please inquire.
Campfires should only be lit in one of the firepits to protect the grass; we ask you to use the wood we supply as it is properly dried and less polluting. The firepits are also good for barbecuing.

OWNER ACCESS & SHARED AREAS

The owners reserve the right to enter the Coach House at any time to undertake essential maintenance.
The gardens and meadow are shared areas. You are welcome to use any area within the grounds, which are also used by the owners and other guests. The terrace at the rear of the Coach House is a private areas for the use of the booked guests only. Other areas may be closed for maintenance or private events from time to time.

WOODLAND CHAMPIONS CLUB

Our glamping tents (currently closed - Feb 2024) are licensed by the Woodland Champions Club, a non-profit organisation which promotes small, high-quality woodland glamping sites and tree planting.
By booking and staying on this Woodland Champions Club site or using its facilities you agree to become a member of Woodland Champions Club and have your details shared. There is no fee for glamping membership and your details may be shared by Woodland Champions Club.

LIABILITY

Every effort is made to ensure that all equipment inside the accommodation is in working order.
If we are notified of a fault we will endeavour to rectify the issue as soon as possible, but there is no guarantee that will be achieved during your stay.
We shall not, however, be liable for any defect, failure, or malfunction of any equipment including plumbing, electricity, internet, howsoever arising, nor for any material loss, damage, additional expense, or inconvenience directly or indirectly caused by such failure.
We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.